On Twoosk Marketplace, we want to give our customers a consistent and safe shopping experience, no matter which seller they are buying from.
Here, we have outlined some standard guidelines that all Marketplace Sellers must comply with.
Order preparation (dispatch time): from 1 business day to 12 weeks.
Depending on the warehouse set up, you must prepare the order within the dispatch time you specified. Orders can be shipped within 24- 48- or 72-hours to 12 weeks maximum following payment (for made to order products).
Customer Support: 1 business day maximum.
In addition to the customer support provided by Twoosk, when a customer, who has not yet placed an order, sent you a direct message using the ‘Contact Seller’ button available on each product page, you must reply to your customer within 1 (one) business day maximum.
Returns: Seller must accept a request for a return, if the reason for the return is a) Faulty product (if within the guarantee period), b) Product not as described/advertised or c) Wrong product sent. Depending on each case, seller may need to refund original postage charges and additional return postage charges.
Refunds: Seller may need to refund, faulty products (if within the guarantee period), for which repair or replacement is not possible, and products not as described. In such cases, seller will have to cover full product cost plus original shipping fee and return shipping fee.
Guarantee: Seller is required to provide a minimum contractual guarantee period of 6 (six) months from the date the goods were effectively delivered to the buyer.
VAT Invoice: Whenever required and applicable, you must provide a VAT compliant invoice to your customer.
Product Imagery: Seller must upload at least one image per product to his product listing.