In what cases can I refuse to accept a request for return?

A seller is entitled to refuse a customer’s request for a return if:

  • The request for return and full refund of an item is based on a change of preferences (customer no longer wants the product), or
  • The guarantee period given by the seller has expired, or
  • After examining the product, the seller concludes that the failure is due to damages caused by the customer, such as any defect or malfunction caused as a result of an accident, misuse, failure to follow instructions, abuse, or use with improper equipment (i.e. improper wiring or incorrect voltage), or
  • After examining the product, the seller concludes that the product has been altered or tampered with in an attempt to repair it yourself or having someone else do it, or
  • The customer refuses the delivery of a product(s) as a means of returning it.

Further information about Twoosk Marketplace Return Policy and Refunds can be found in the Terms & Conditions of Sale, section 6.