If I order products from outside my country, who's responsible for import duties?

The recipient is responsible for the payment of any import fees or customs duties payable in the country to where product(s) are to be delivered.

If you are ordering products sold and dispatched from outside your country, please be aware that your order is shipped on DDU (Delivery Duty Unpaid) basis. Therefore, the order may be subject to customs control and the recipient may be liable for any customs fees and local sales tax, which will not be estimated during the checkout process and will not be applied to your order.

We are regrettably unable to confirm the exact amount of these fees and we recommend you contact your local customs office for further information about the customs policy applicable to your case at the time of entry, and to get a “landed cost estimate” before placing your order.

Twoosk Marketplace sellers are mostly based within the European Union, but we are open to welcoming on board some overseas sellers as well. Please find out on the product page where the product you are buying ships from.

Please contact our Customer Care Team at help@twoosk.com if you have any inquiries.