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Buying on Twoosk

Buying on Twoosk

Produtcs & Other Info

How to find a product?

Where are the products shipped from?

Are the products ready for immediate delivery?

Where do I find product details?

How do I find the guarantee information for a product?

I have a question about a product. Who do I ask?

How do I contact the seller?

The product I want has less quantity than I need. What should I do?

I couldn´t find the product I was looking for. What can I do?

The seller did not reply to my message. What should I do?

Twoosk page does not display correctly or an error message is shown. What to do?

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Orders

How do I place an order?

Who am I ordering from?

Is there a minimum order quantity (MOQ) or a minimum order value?

Can I place an order without an account?

When can I request to cancel an order?

Can I modify the order I just placed?

Why couldn´t I buy all products in my shopping cart?

I am a private consumer. Can I buy on Twoosk Marketplace?

Which currencies can I shop in?

How do I check the status of my order?

How do I view my order history?

How and where can I leave my feedback?

Where can I find the seller's details after placing an order?

Why has my order been cancelled?

I was unable to place an order, what should I do?

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Payments & Invoices

Who do I make the payment to, Twoosk or the Marketplace seller?

Which payment methods are accepted?

Can I have a VAT complaint invoice?

How do I get my invoice?

If I order products from outside my country, who's responsible for import duties?

Why is my payment status pending?

Can I change the payment method after placing an order?

What is Stripe?

How does Stripe works on Twoosk Marketplace?

Will my personal details stay safe?

I have a promo code. How can I use it?

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Delivery

What are Twoosk Marketplace delivery methods and timescales?

How can I see the shipping cost?

Can I track my order?

Where can I check the tracking number and status of my shipment?

I placed an order. Can I change my delivery address?

Why do I have multiple delivery costs for the same checkout?

Why can´t I select a shipping option?

How can I add and manage addresses?

My order is late, what should I do?

I did not receive the item I ordered. What should I do?

Are the shipping costs included at the products price?

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Returns & Refunds

What is return policy of Twoosk Marketplace?

How to request a return?

The item received is faulty. What can I do?

If I change my mind about a product can I request a return?

Can I request an exchange?

When can I request to cancel an order?

How quickly will a refund reach my account?

When can the seller refuse to accept a return?

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