Why has my order been cancelled?

If your order has been cancelled, this is either due to a temporarily out-of-stock product or because your request to cancel the order was accepted by the seller.

As an online Marketplace, Twoosk enables many different sellers to list and sell their products online. The marketplace sellers update their stock availability regularly, however, despite their best efforts to ensure it remains accurate at all times, it may occasionally happen that they have to cancel your order due to a stock inaccuracy.

If this is the case, Twoosk will inform you accordingly, and if you have already paid for your order, a refund will be issued to the original payment method provider.

You will be notified by Twoosk when the order is cancelled and when refund has been processed.