To initiate a return request, please send an email at help@twoosk.com. You will need to provide your order reference, let us know the item(s) you wish to return and explain your reason for returning.
Twoosk Customer Care team will intercede with the Marketplace seller on your behalf. If the seller accepts your return, you must return the package as per our instructions to the seller´s warehouse address.
Please note that customers need to cover the shipping fee to return items to the Marketplace seller. However, this cost may be refundable, if after examining the item the seller agrees that it was defective when you bought it.
For more information about Twoosk Marketplace Return and Guarantee Policy, please go to section 6 and 7 of Twoosk Marketplace Terms & Conditions of Sale.